Support
Support is by email and forum only. We don’t offer phone or video calls.
- Free plugin: post in the OrderHue forum on WordPress.org.
- Pro customers and private questions: email support@orderhue.com from the address you bought with.
We aim to reply within 2 working days (UK).
Support is answered by OrderHue’s AI support assistant; if it can’t resolve something, it escalates to the team.
Please include
- your WordPress, WooCommerce, PHP and OrderHue versions (WooCommerce → Status shows them all);
- whether High-Performance Order Storage is on (WooCommerce → Settings → Advanced → Features);
- the exact steps that cause the problem, what you expected and what happened;
- any error message, copied as text.
Never send passwords, admin logins or customer personal data. We reproduce every problem on a clean test site, so we don’t need access to yours.